W. Edwards Deming is one the big quote-machines in the management business and one of the most often cited is this:
A bad system will defeat a good person, every time - W. Edwards DemingIt's not only sad - it's also true. Sadly. (Oh wow - that was an recursive sentence almost :)). I believe this and I have seen it in practice. But i have also seen the opposite. Like this:
A good person will defeat a bad system, eventually - Marcus C. HammarbergLet me try to clarify what I mean and what I've seen to support it.