A good person and a bad system - my take '
November 20, 2014
W. Edwards Deming is one the big quote-machines in the management business and one of the most often cited is this:
A bad system will defeat a good person, every time - W. Edwards Deming
It’s not only sad - it’s also true. Sadly. (Oh wow - that was an recursive sentence almost :)). I believe this and I have seen it in practice. But I have also seen the opposite. Like this:
A good person will defeat a bad system, eventually Marcus C. Hammarberg
Let me try to clarify what I mean and what I’ve seen to support it.
Story 1
I consulted at a big Swedish insurance company for a couple of years. I was part of a team rebuilding one of their key applications (in VB.NET). Great guys and a team that I often think back of. One of the guys in...