A story about dentists... busy dentists
December 12, 2018
When I introduce agile I do that through a nice little quadrant originally from the This is Lean book by Pär Åhlström and Niclas Modig, and visualized by Håkan Forss. I’ve wrote about it here. This post will only focus on the top left triangle - where we focus on maximizing resource utilization.
But I’ve noticed that personal stories sticks better and I have used a story about my dentist to show an example of a setting that focuses heavily on the resource utilization.
I lately was called back to a checkup at the dentist and did some further research. It was a fascinating peek into a world where many people was working hard, smart and diligent to achieve an outcome that was not any good for me as an end customer (aka the wrong thing, in my book).
I wanted to share this story...