Over the last couple of weeks, I’ve been re-discovering an old diagram (more like a sketch really). You can find it scribbled on nearly every whiteboard in our office now because it sparked a lot of interesting discussions on flow, flow efficiency, and optimizations for value delivery.
I wanted to share this with you here, in a few iterations, and also share some of the discussions that it triggered.
First of all, this came up as we had a process that was taking too long. It involved a few people from different departments who needed to complete their work before handing it over to the next department. Then there was a user acceptance testing phase at the end that, of course, took a long time.
The backlog of work was growing much faster than these people were completing work. High stakes, stakeholders, and customers were getting angrier by the minute,...