Open Letter: Management Tips to Dr. Lillian
March 15, 2015
I’ve just concluded one of the most challenging yet rewarding projects of my career. In my role as a coach, I witnessed remarkable transformation at a hospital on the brink of collapse, now thriving and profitable within seven months.
At the helm of this turnaround is Dr. Lillian, a responsive and dedicated leader who embraced radical change. I extend my gratitude to her and the entire hospital staff, whose collective efforts made this success possible.
As I bid farewell to the hospital last Friday, I remain vigilant, residing only 150 meters away. But before I depart, I wish to impart some advice to Dr. Lillian for the journey ahead. While rooted in healthcare, these insights hold relevance beyond the hospital walls.
Start with Why
Communicate the purpose behind every action, aligning it with your vision. Continually ask: “How does this action contribute to our vision?” This not only reinforces...