Looking for Better
April 21, 2014
Apparently my last post was not completely gibberish and contained some thoughts that you could make use of. Thanks for the feedback. Let me continue my train of thoughts here. It’s not a very long train, but it’s still a train.
Here’s where we ended: there’s a customer, we are here to delight them (thank you Stephen Deming for that phrase). Everything we do right now is just best so far in our strive to more effectively give value to the customer. We can and should, change our current state, process, organization, tools, or what have you, to try to improve. If we do the change in bigger steps there will be bigger impacts on our productivity, in smaller steps smaller impact.
See? Nothing really new or amazing here. In this post, I wanted to talk a little bit about where this can take us. Because I see...