Ask simpler questions–agile for non-techies III
May 22, 2012
A couple of years ago I attended a course with David J Andersson, father of Kanban, on Kanban. I learned tons of stuff that I now use everyday but one quote really stood out for me. We were talking about prioritization and how it’s often hard to get business users to put values on a certain item and thus making them hard to prioritize. David said:
If you get a bad answer you have to ask a simpler question
I think it’s brilliant. It’s actually up to us to help them be able to answer the question we want. So we have to help them understand the question better. (In this case you might ask them to draw a graph showing the possible revenue or cost or something). Since then I’ve been carrying this thought with me; ask simple questions. And then all of...