Some thoughts on KPI’s in agile organizations
February 13, 2012
At my current client I have been asked to suggest some KPI’s (that’s Key Performance Indicators for us non-business people). This is a bit scary for me of two reasons – I don’t feel to at home with the task and I don’t feel at easy with many of the KPI’s that I hear is being used.
Let’s read up on them first and then I’ll talk about the one I suggested and why.
What is a KPI anyway?
From the Wikipedia page we learn that it’s a “type of performance measurement” and that “KPIs are commonly used by an organization to evaluate its success”.
Ok – later down they actually had a section for IT that cited commonly used KPI’s as; Availability, Mean time between failure, Mean time to repair, Unplanned availability.
So far it sounded alright and sound to me. But...