What is important, really?
February 21, 2016
The team I’m currently part of is under immense pressure and stress, a situation that predates my arrival. I’ve been in meetings where none of the five attendees could even sit down due to stress. Just two weeks after joining, I found myself consoling a tearful colleague who had been berated by the “customer,” despite her best efforts. Personally, I’m apprehensive about conveying any news, whether good or bad, to the customers, as they seem perpetually irate. It’s a concerning environment.
What is important? Really.
Glimpses
Before delving into my thoughts, let me share a few glimpses—recent and past—that have prompted me to ponder this question:
- In Indonesia, an important meeting was abruptly interrupted by news of the death of one of the foundation’s board members.
- Just fifteen minutes ago, my friends and I were at McDonald’s, amidst chaos—fighting and screaming. Shortly...