What do you want to give customers; bad or good news?
December 6, 2013
We’ve just got our visas for entering Indonesia! Lovely!
But the process has been very long, trying and almost took the best out of us. It got me thinking about a big, and characterizing difference between the agile and the non-agile approach (let’s call I waterfall for now, shall we?).
The process we went through for our visa application resembles the way many companies deliver software, sadly. Could there be another way?
When we applied for the Visas we were told that it should take about 2 months to get them. We acted accordingly and started to quit jobs, take kids out of school, end the lease for our apartment and a lot of other things - just to match that prediction.
But we got a couple of;
- “it will probably take 2 weeks more”
- “no news - probably a week or two more”
- “well… haven’t heard anything yet...